Uses the proven EPICOR Signature Methodology to help you achieve your business needs.

Implementation and Support Services

RheinBrücke believes that a successful ERP implementation is very crucial as it impacts almost every aspect of your business. Here‘s how we help our clients implement EPICOR ERP successfully.

Proven Methodology

Our proven implementation methodology based on the EPICOR Signature Methodology and services reduce the load on company resources, whether you are opting for a new system or undergoing a major upgrade.

ERP Implementation Experts

Leverage our large pool of EPICOR certified resources with specific expertise in EPICOR implementation; expertise that is often lacking within a mid-market manufacturing company. We supplement your team with project management, configuration of the future state, testing the system with your end users, converting data, and driving performance improvements.

An Engaged Process

We align with your business users, IT team, executive team and the needs of the project. We are with you all the way. We have experienced successful and seamless implementations which only occur when the enterprise is fully engaged in the process.

Our implementation and support services include:
  • Pre-Implementation Expertise

    During the business process improvement phase, we look into the readiness of the organisation and define key performance indicators and reporting strategy as part of the future state.

  • ERP Implementation Project Management

    Our project managers are experts in managing client teams and vendor teams, to enable a successful ERP implementation, including the capability to manage cross cultural teams, often in a virtual environment.

  • ERP Implementation Change Management

    Change management is a key part of process improvement; and therefore, a key part of ERP implementations. We guide your team in the development of a change management plan.

  • ERP Implementation Education

    Our team excels at setting up and delivering effective ERP education for your enterprise. All process owners must become “ERP experts” in their own right for a successful implementation and go-live process. A thorough ERP education helps with ERP adoption and effectiveness in the years to come.

  • Design and Configuration

    We offer guidance when designing and configuring the system to meet specific business requirements.

  • ERP Implementation Data Conversion

    With our expertise in enterprise data management, we help you conduct a review of the current state and help visualize the future state. We map a data strategy for the conversion of data files, both current and historical and we assist you with the planning and execution of data conversion to your new system.

  • Quality Control

    RheinBrücke has tremendous experience in executing an effective Development/Test phase for extensive testing of the new system in conference room pilot environments. We prepare sessions for testing of processes, integration and workflow.

  • Go-Live

    We assist you in the cutover and go-live after thoroughly managing and tracking the pilot, tests, data migration/integration and fixes or customizations, and other pre-deployment activities. RheinBrücke will help your company turn the focus on user instruction, user documentation and training with the entire user community. Finally, the team finalizes the “cutover” plan of activities and revisits as needed, to minimize disruptions to your business.

  • Deliver Business Performance Improvements

    We ensure the project team keeps their eye on the true objective – business process improvement. All too often, ERP implementation teams lose sight of the true goals of the project yielding to the desire to “just get it implemented.” Our change management activities keep everyone’s attention on driving business process improvement that boosts business performance. This does not end with the “go-live” phase, but remains till the stabilization is achieved.


Other Development Needs Management

We also support technical development leveraging low cost geographies, with the following options:

  • Interface Management

  • Custom Development

  • Embedded Customization

  • Enterprise App Integration

  • Report & App Server Configuration

  • Version Upgrade

  • Performance Tuning & Optimization

  • Post Implementation